Return Policy
What should I do if an item shipped to me is damaged?
First, you should rest assured that taodajixie.com checks all products with a strict quality assurance checklist. The checks include the appearance of the goods,the packaging.If by any case the item was damaged, please send it back to us, and offer a photo to clarify the situation. We will deal with it correspondingly.

Can I return products without requesting?
No.You need to request us no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.

Should I provide tracking number after I return the item?
The returned items are required to return by local regular post mail. A tracking number with the local regular post mail is necessary due to the high loss rate of international shipping; it is also an evidence for the refund of shipping fee.

Can I return the incompatible items?
If an item you received isn't compatible with your equipment, you may return it providing that:
1. The item has not been used.
2. The item is in its original display package, which must also be in new condition and sellable condition.
3.Within 30 days of receiving the goods, you can contact customer service to return the goods

How long should I wait for a refund after I returned the item?
When we received your returned item and clarified photos, we will examine it ASAP and refund you at once if confirmed.

REFUND POLICY 

If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
§ If the product you've purchased is completely non-functional.
§ If you did not receive your product within 90 business days after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Thank you!